Privacy Policy

At SpinFever, we are committed to safeguarding the privacy of our players. This Privacy Policy outlines how we collect, use, protect, and handle personal information. Understanding these practices helps ensure a transparent and secure gaming environment for everyone who enjoys the SpinFever online casino. This document covers all data processing activities and explains the rights individuals have regarding their personal data. For information on player well-being tools, please see the SpinFever responsible gambling page.

Information We Collect

To provide our services, we gather specific information during registration and ongoing account usage. This data is essential for account operation, security, and regulatory compliance.

Personal Identification Data: This includes a full name, date of birth, gender, and residential address provided during account creation.
Contact Information: An email address is collected for communication and account verification purposes.
Verification Documents: To comply with Know Your Customer (KYC) requirements, we may request copies of a passport, driver’s license, recent utility bills, or bank statements.
Transaction History: We maintain records of all deposits, withdrawals, and wagers made on the platform.
Technical Information: Our systems automatically log technical details such as IP address, device type, operating system, and browser information to assist with security and service optimisation.

How We Use Information

The data collected is used strictly for legitimate purposes related to the operation of Spin Fever. The primary uses include:

Account Management: To set up and manage player accounts, process payments, and deliver gaming services.
Regulatory Compliance: To fulfil our legal and regulatory obligations, including age verification, identity checks, and anti-money laundering (AML) procedures.
Security: To monitor for and prevent fraudulent or unauthorised activity, ensuring the integrity of the platform and player accounts.
Customer Support: To respond to queries and provide assistance through our support channels.
Service Improvement: To analyse usage trends and improve our website, game offerings, and overall player experience.

SpinFever does not sell personal data to third parties. Information is only shared with trusted partners when necessary to provide our services or to comply with the law. These partners may include:

Payment Processors: To facilitate secure deposits and withdrawals.
Identity Verification Services: To perform required KYC and AML checks.
Game Providers: To enable gameplay and settle wagers.
Regulatory Authorities: When required by law or as part of our licensing obligations.

Data Security and Retention

We implement robust security measures to protect player information from unauthorised access, alteration, or disclosure. These measures include SSL encryption for all data transmitted between a device and our servers and secure protocols for payment processing. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal retention periods.

Player Rights

Players have several rights concerning their personal information. These include:

The right to access the personal data held about them.
The right to request the correction of any inaccurate or incomplete information.
The right to request the deletion of personal data, subject to our legal obligations to retain certain information.
The right to object to or restrict certain types of data processing.

To exercise any of these rights, individuals can contact our support team.

Use of Cookies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on a device that help the site function correctly, remember preferences, and gather analytical data. These are used to manage login sessions, customise content, and monitor site traffic. Users can control cookie preferences through their web browser settings.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify players of any significant changes, and the latest version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the new policy.

Contact Information

For any questions or concerns regarding this privacy policy or the handling of personal data, please get in touch with our support team via email at support@spinfever.com.